Health care professionals

Service à la clientèle

Contact information by sector of activity

Hospital customer service

Our staff is ready to serve you 24 hours a day, 7 days a week.

Phone

  • 514 832-5000, ext. 6909
  • 1 888 666-4362, ext. 6909

Fax

  • 514 904-2522
  • 514 904-8350
  • 1 866 811-9465

Complaint process

To file a complaint about our laboratory services, please contact our hospital customer service team:

For the complaint management process, please refer to document PUB-00120 – Complaint Management Process.

Complaint Management Process (PUB-00120)

Hospital customer service

Our staff is ready to serve you 24 hours a day, 7 days a week.

Phone

  • 514 832-5000, ext. 6909
  • 1 888 666-4362, ext.  6909

Fax

  • 514 904-2522
  • 514 904-8350
  • 1 866 811-9465
  • 1 866 811-9465

Complaint process

To file a complaint about our laboratory services, please contact our hospital customer service team:

For the complaint management process, please refer to document PUB-00120 – Complaint Management Process.

Complaint Management Process (PUB-00120)

Donor recruitment tools and materials

If you have any questions about the Public Mother's Milk Bank, please do not hesitate to contact us.

Ordering products

To order, call the Hospital Customer Service open 24/7, or fax the completed form. Requests are processed Monday to Friday between 8 a.m. and 8 p.m., and deliveries are made only on weekdays, except on holidays. 

  • Phone : 1 888 666-4362, ext. 6909
  • Fax:
    • 514 904-2522
    • 1 866 811-9465 (toll-free)

Stem cell collection – collection centres

Stem cell transplantation – transplant centres

Please contact us with any questions or requests for compatible donors or cord blood units:

Autologous stem cell cryopreservation service

  • Phone: 514 832-5000, ext. 6115

Cord blood collection - Public cord blood bank

For any questions regarding cord blood collection, donor recruitment, or the Public Cord Blood Bank, feel free to contact us. Hours of operation are 8 a.m. to 4 p.m., Monday to Friday. 

For urgent requests (outside regular business hours)

For urgent requests or for a need outside of regular business hours, contact the hospital client service, which is open 24 hours a day, 7 days a week. 

  • Phone : 1 888 666-4362, ext. 6909

Referral of a potential donor

A team supports hospitals in their activities and their role in recommending a potential donor. To make a referral or ask a question, call us;

Our telephone hotline, in service from 6 a.m. to midnight, 7 days a week, enables you to recommend a donor at any time.

Product order - Human tissue bank

To order human tissue, visit the new one-stop shop for human tissue website or email us at tissus@hema-quebec.qc.ca.

The Customer Service - Hospital Services team is available Monday to Friday, 7:30 am to 4:30 pm. 

Rush orders can be placed at any time. After hours, you can leave us a message at 1 800 267-9711, ext. 2510. We'll get back to you as soon as possible.

Any other request or question

  • Phone : 1 800 267-9711, ext.  3120

Autologous stem cell cryopreservation service

  • Phone: 514 832-5000, ext. 6115

Immunology analyses and erythrocyte genotyping 

Serology case investigation services – Québec 
  • Phone: 418 780-4362, ext. 3221
  • Fax: 418 780-2088

Business hours  
Sample receipt and testing: Monday to Friday, 8 a.m. to 11 p.m.
Guidance/support: Monday to Friday, 8 a.m. to 5 p.m. 

Erythrocyte genotyping service – Montréal  
  • Phone: 514 832-5000, ext. 6300
  • Fax: 514 904-8554

Business hours 
Sample receipt and testing: Monday to Friday, 7 a.m. to 9:30 p.m.
Guidance/support: Monday to Friday, 7 a.m. to 3 p.m.  

Immunology analyses and platelet genotyping 

  • Phone: 514 832-5000, ext. 6300
  • Fax: 514 832-0271

Business hours – Montréal  
Sample receipt and testing: Monday to Friday, 7 a.m. to 9:30 p.m.
Guidance/support: Monday to Friday, 7 a.m. to 3 p.m. 

Immunology analyses and HLA genotyping 

  • Phone: 514 832-5000, ext. 6300
  • Fax: 514 832-0271

Business hours – Montréal 
Sample receipt and testing: Monday to Friday, 7 a.m. to 9:30 p.m.
Guidance/support: Monday to Friday, 7 a.m. to 3 p.m. 

IgA assay and anti-IgA detection service  

  • Phone: 514 832-5000, ext. 6300
  • Fax: 514 904-8554

Business hours – Montréal  
Sample receipt and testing: Monday to Friday, 7 a.m. to 9:30 p.m.
Guidance/support: Monday to Friday, 7 a.m. to 3 p.m. 

Urgent requests (outside of business hours)

For urgent requests or needs outside of business hours, please contact Hospital Customer Service, which is available 24 hours a day, 7 days a week. 

  • Phone: 1 888 666-4362, ext. 6909

Complaint process

To file a complaint about our laboratory services, please contact our hospital customer service team:

For the complaint management process, please refer to document PUB-00120 – Complaint Management Process.

Complaint Management Process (PUB-00120)